A legal disclaimer

Switchback Tours – Refund Policy

Last updated: 28 October 2026

At Switchback Tours, we understand that plans can change. Our refund policy aims to treat every customer fairly while allowing us to manage the planning and organisation of our European driving tours.

This policy should be read alongside our Terms and Conditions. Nothing in this policy affects any consumer rights you may have under applicable law.

1. Customer cancellations

If you need to cancel your booking, please notify Switchback Tours in writing as soon as possible using our contact details below.

The refund available will depend on when you cancel, the nature of the booking and any reasonable costs we have already incurred or cannot recover.

• More than 30 days before the tour: We will assess your refund based on the costs already incurred and any losses directly resulting from your cancellation.

• 14–30 days before the tour: A refund may be reduced to reflect reasonable, unrecoverable costs and losses directly resulting from the cancellation.

• Less than 14 days before the tour: A refund may be limited where substantial costs or losses have already been incurred and cannot reasonably be recovered.

Any cancellation charge will be fair, proportionate and based on the circumstances of the booking. We will not automatically retain all payments simply because a customer cancels.

These timeframes do not override any statutory cancellation or refund rights that apply to your booking.

2. Rescheduling your booking

We understand that circumstances can change, so we will endeavour to accommodate requests to move your booking to another tour date.

• Requests should be made in writing at least 14 days before the scheduled tour.

• Rescheduling is subject to availability and our written confirmation.

• Any difference in tour prices may be payable.

• If rescheduling is not possible, the cancellation terms in this policy will apply.

We will consider requests made with less than 14 days' notice on a case-by-case basis.

3. Tours cancelled by Switchback Tours

If Switchback Tours cancels a tour and cannot offer a suitable alternative, you will receive a refund of payments made to Switchback Tours for the cancelled tour, subject to any applicable legal requirements.

If we offer an alternative date or itinerary, you may choose whether to accept it where required by law.

We may need to cancel or substantially change a tour because of circumstances such as severe weather, road closures, safety concerns or other events beyond our reasonable control.

Where a tour is changed or cancelled, we will communicate with affected customers as soon as reasonably practicable and explain the available options.

4. Third-party bookings and travel expenses

Switchback Tours provides route planning and driving-tour experiences. Unless expressly stated otherwise, participants are responsible for arranging and paying for their own:

• Ferry crossings and Eurotunnel bookings.

• Hotels and other accommodation.

• Fuel, tolls and motorway vignettes.

• Environmental stickers, permits and other vehicle charges.

• Parking and other personal travel expenses.

These services are generally booked directly with third-party providers and are subject to their own cancellation and refund policies.

Switchback Tours cannot guarantee refunds for third-party bookings. Customers should contact the relevant provider directly to discuss cancellations or changes.

This does not affect any rights you may have against Switchback Tours under applicable law.

5. Missed tours and early departure

If you arrive late, fail to attend a tour or choose to leave early, you may not be entitled to a refund for the unused portion of your booking.

We will consider the circumstances of each case and any applicable legal obligations.

If a participant is removed from a tour because of dangerous or reckless driving, any refund will be assessed in accordance with our Terms and Conditions and applicable law.

6. Refund processing

Where a refund is due, we will confirm the amount and arrange payment using the original payment method wherever practicable and legally required.

We aim to process refunds promptly. Where statutory deadlines apply, we will comply with them.

Your bank or payment provider may take additional time to make the funds available.

7. Exceptional circumstances

If illness, an accident, family circumstances or another unexpected event prevents you from attending, please contact us as soon as possible.

We will consider the circumstances and whether rescheduling or another reasonable solution is available. Supporting documentation may be requested where appropriate.

We strongly recommend that participants arrange suitable travel insurance covering cancellation, interruption and other relevant travel risks.

8. Your statutory rights

Nothing in this policy excludes or limits any rights you have under applicable consumer protection legislation.

Depending on how a booking is made and the services included, additional cancellation and refund rights may apply.

9. Contact us

For cancellations, rescheduling requests or refund enquiries, please contact:

Switchback Tours
Email: switchbacktours@gmail.com